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Service Desk Peer Group

  • 19 Aug 2021
  • 3:00 PM - 4:00 PM
  • Virtual


Registration is closed

Basic Info

Event Title: Finding & Retaining Quality Talent

Location: Virtual – Zoom!

Date and time: 8/19/2021 – 3:00pm – 4:00pm

Description – Capital Area IT Council’s Service Desk Peer Group will meet to engage in a panel discussion evaluating attracting and retaining talent in the current economic, business and Covid-19 climate.


The Capital Area IT Council’s Service Desk Peer Group will bring together HR, Recruiting and Service Desk leaders from member organizations for a panel discussion. Topics to include, but not limited to

-          Differences in remote/on-site requirements in the hiring process and retention experienc

-          Covid -19 measures, policies and precautions in hiring process and retention statistic

-          Unemployment policy effects on the potential employee base in Mid Michigan

-          And other topics relevant to attraction and retention of great employees

Event Sponsor: CAITC

About the Service Desk Peer Group:

Group Charter: To create opportunities for IT leadership professionals to build relationships with other IT professionals, share best practices, introduce new resources available and offer support for new training and development opportunities.  

Board Champion – Travis Hays – TEKsystems

Committee Chair – Chris Boyle - MSUFCU

Committee Co-Chair – Jeff Mills – Greenstone FCS

About the CAITC

This event is free to all IT Council members. Non CAITC Members can purchase a Non-Member & Member Organization ticket for $10.00!

Capital Area IT Council is a catalyst for connectivity by uniting, developing, and promoting our IT Community to attract global talent and become a statewide and national leader in tech-based innovation.

Join Zoom Meeting

Meeting ID: 873 9243 7804

Passcode: 937919

"I love the peer groups that CAITC has established. I love that I can connect, network, and learn from local IT professionals in my field. I also appreciate connecting with peer groups that I don’t always identify with and learn about opportunities to support and advocate for others. Thank you CAITC for building this community, both in person and virtually!"

Brittni Schumacher
Jackson Enterprise Technology

"As a founding member of the Capital Area IT Council, our small IT firm has benefitted immensely from our continued participation in the CAITC. I have personally benefitted from CAITC-sponsored training programs, such as the IT Project Management course that I attended, which in turn has helped me to better manage clients/projects and generate new business for my company, while also creating new opportunities to grow professionally."

Gideon Francis, MBA, CSM, ITIL, CMMI Associate
Vice President
Global Alliant, Inc.

Capital Area IT Council

Simply stated, we develop, connect, and impact technology innovation in Michigan’s Capital region.

2110 S. Cedar St.
Lansing, MI 48910
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