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CAITC - October Virtual Help Desk Peer Group Event

  • 29 Oct 2020
  • 12:00 PM - 1:00 PM
  • Online Event

Registration is closed

About this Event

Event Topic:

Mobility Help Desk, Procurement, Lifecycle Management

Mobile technology has completely altered the way companies conduct business today. In addition, the US economic statistics show that mobility data is doubling on annual basis. In this presentation we will discuss how the rapid changes in mobile technology has created new challenges around managing the mobility estate. We will discuss at a high level how company policies and security threats, impact mobile help desk, procurement, and lifecycle management. The goal is for the audience to take away some new ideas on how to effectively manage this growing space and how to identify any potential gaps in their current processes.

Event Speakers:

Vince Cobb - (CBI Telecom) and Josh Verhuist - (Tech Defenders)

Vince Cobb is the Director of Operations for CBI Telecom Consultants, and is responsible for managing the CBI help desk, procurement, and device recycling teams. Our team at CBI currently has over 80,000 devices under management. Vince is an industry expert in mobility and has over 20+ years of experience within the industry.

Josh Verhulst is the Director of Business Development at Tech Defenders - a Grand Rapids based IT Asset Disposition company. Josh is responsible for forming new partnerships and programs to ensure a consistent inbound flow of product to their facility. Tech Defenders picks up and fully processes approximately 30,000 devices each month. Josh will provide insights regarding the benefit of asset disposal and best practices to ensure a successful lifecycle management program.

Event Sponsor: Tech Defenders

A big shout out to the sponsors for our event - Tech Defenders! Your support of the CAITC is appreciated!

Event Agenda:

11:50 am – 12:00 pm - Connecting and chatting

12:00 pm – 12:05 pm - CAITC announcements and updates - Jordan Davis - CAITC Executive Director

12:05 pm - 12:15 pm – A word from our sponsor - Tech Defenders

12:15 pm – 12:45 pm - Presentation on mobility help desk, procurement, lifecycle management

12:45 pm - 12:55 pm - Time for questions and answers

12:55 pm - 1:00 pm - Closing remarks and networking

"I love the peer groups that CAITC has established. I love that I can connect, network, and learn from local IT professionals in my field. I also appreciate connecting with peer groups that I don’t always identify with and learn about opportunities to support and advocate for others. Thank you CAITC for building this community, both in person and virtually!"

Brittni Schumacher
Jackson Enterprise Technology

"As a founding member of the Capital Area IT Council, our small IT firm has benefitted immensely from our continued participation in the CAITC. I have personally benefitted from CAITC-sponsored training programs, such as the IT Project Management course that I attended, which in turn has helped me to better manage clients/projects and generate new business for my company, while also creating new opportunities to grow professionally."

Gideon Francis, MBA, CSM, ITIL, CMMI Associate
Vice President
Global Alliant, Inc.

Capital Area IT Council

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